Help Centre

BeyondSwipe is a dating app where every single person has verified their real identity before they can connect with anyone. No catfish, no bots, no fake photos. Just real people who paid a small fee and proved who they are.

Download the app or open it in your browser, sign up with your email or phone number, and follow the prompts to build your profile. You'll add photos, write a short bio, and pick your interests before you can start discovering people.

You need to be 18 or older with a valid government-issued ID to complete verification. We currently support users in regions where Stripe Identity verification is available. Check the sign-up flow to confirm your country is supported.

You can browse and set up your profile first, but you'll need to complete the $4 identity verification before you can connect with other users or send messages. It's a one-time step that unlocks the whole app.

The $4 fee covers the cost of running secure identity checks through Stripe Identity and keeps out bots and low-effort fake accounts. It's not a subscription. It's a one-time payment tied to proving you're a real person.

Yes, after the one-time $4 verification, the core app is free. Free tier members get 3 Connect actions per day and can send a first message to any match at no cost.

Every profile you see has already been through identity verification, so you know you're talking to a real person. We also use compatibility scoring and taxonomy-based interests to surface people you're actually likely to click with, rather than an endless swipe feed.

Yes. BeyondSwipe is a Progressive Web App, so you can use it directly in your mobile browser and optionally install it to your home screen for an app-like experience, without needing an app store.

Most people are fully set up (profile, photos, interests, and verification) in under 10 minutes. Verification itself usually takes just a minute or two once you submit your ID.

Bea is BeyondSwipe's friendly AI matchmaker mascot. She helps guide you through onboarding, offers icebreaker suggestions, and pops up with tips as you use the app.

We use Stripe Identity, a trusted third-party service, to confirm you're a real person using a government-issued ID and a quick selfie check. Your ID photos and biometric data never reach BeyondSwipe's servers. We ask Stripe for exactly one detail from your document, the date of birth, purely to confirm you are 18 or older; it is checked and immediately discarded, never stored and never shown on your profile. Everything else we receive is a pass or fail result and a session reference.

It covers the cost of running a secure ID check through Stripe and helps keep the community free of bots and fake accounts. It's charged once through Stripe's secure checkout, not a recurring subscription.

No. Your government ID and biometric data are processed directly by Stripe Identity and never touch our servers. We only receive and store a verification token confirming you passed the check.

You can use a valid government-issued photo ID such as a driver's license, passport, or national ID card. Stripe Identity will guide you through scanning it and taking a matching selfie.

This usually happens if the photo is blurry, the lighting is poor, or the ID doesn't match the selfie. Try again in better lighting with a clear, uncropped shot of your ID. You can retry the process without being charged again for a failed attempt.

No, verification is a one-time process tied to your account. You won't be asked to re-verify unless there's a security concern or you create a new account.

No. Other users only see a verified badge on your profile. They never see your ID, your legal name, or any of the underlying documents you submitted.

Since your verification token is tied to your account, our team can quickly confirm you're a genuine verified user without re-checking your documents. False reports don't affect your verified status.

Connecting and messaging are locked behind verification so that every conversation on BeyondSwipe happens between two confirmed real people. It's the core promise of the app.

Yes, Stripe Identity is built by Stripe, the same company that processes payments for millions of businesses worldwide, and it's designed specifically for secure, private identity checks. BeyondSwipe never has direct access to the documents you submit.

You can upload multiple photos to your profile, enough to give a real sense of who you are. We recommend a mix of solo shots and photos that show your interests or personality.

Every photo is automatically screened before it goes live, to keep the app safe and free of inappropriate or harmful content. If a photo doesn't pass, you'll be asked to upload a different one.

Yes, you can update your bio, swap photos, or reorder them any time from your profile editing screen. Changes go through the same automated screening before appearing publicly.

Instead of typing free-form hobbies, you pick your interests from a structured set of categories and tags. This makes it much easier for our matching system to find people who share real common ground with you.

Add as many as genuinely apply to you. The more thoughtful interests you select, the better your compatibility scores and matches will be. Avoid picking things just to look interesting; accuracy matters more than quantity.

All photos and media are stored securely on Cloudflare R2, not on your device or any local server. This keeps your media fast to load and safely backed up.

Yes, you can deactivate your visibility from your profile page, which hides your profile from Discover without deleting your account or data.

Yes, once you complete Stripe verification, a verified badge appears on your profile so other users know you're a confirmed real person.

Yes, drag to reorder your photos from the profile editing screen. Your first photo is the one shown on Discover cards, so pick your best one.

Photos are automatically screened before publishing. Repeated or serious violations can lead to account warnings or suspension, so please only upload appropriate images of yourself.

Discover shows you verified profiles based on your preferences, location, and compatibility score. Instead of an endless swipe feed, we prioritize showing you people you're more likely to genuinely connect with.

Connecting is how you express interest in someone on BeyondSwipe. If they connect back with you, it creates a match and opens up messaging.

Free tier members get 3 Connect actions per day, refreshed daily. This limit is enforced on our servers to keep the experience meaningful rather than encouraging mindless swiping.

You'll see a message letting you know your Connects have reset for the day, along with a timer for when they refresh. You can still browse Discover and message existing matches in the meantime.

It's a percentage shown on each profile that reflects how well your interests, preferences, and answers align with theirs. It's calculated using your taxonomy interests and profile data to help you prioritize who to connect with.

Yes, you can set preferences like age range and distance to narrow down who appears in your Discover feed. Verified status is always required for every profile shown, no exceptions.

Yes, you can withdraw interest before they respond, and it won't count against your daily Connect limit for that day if done quickly. Once a match is formed, you'd use block or unmatch instead.

This can happen if you're in a lower-density area or have narrow preference filters set. Try widening your distance or age range, and check back as new verified users join daily.

Yes, Discover factors in your location and preferred distance range so you're mostly shown people realistically nearby, though you can adjust this in your settings.

A match happens when you and another user both use Connect on each other. Once matched, a conversation thread opens up so you can start messaging.

Yes, every match gets one free message to break the ice. After that, sending additional messages in a conversation may require a subscription, with the paywall appearing on your third message attempt.

Bea, our AI matchmaker, can suggest personalized icebreakers based on both profiles' shared interests, so you're not stuck staring at a blank message box. She can also offer conversation tips if things stall.

Free tier members get their first message in each conversation for free. To continue messaging past that, a paid plan unlocks unlimited conversations. This helps keep the platform sustainable and filters for genuinely interested users.

Yes, open the conversation or their profile and select unmatch. This immediately ends the conversation and removes them from your matches list.

Yes, if you've enabled notifications, you'll get a push alert for new matches and messages. You can manage notification preferences from your profile.

Not yet. Messages support text and voice notes today; photo sharing is planned, and when it arrives every image will go through the same screening as profile photos.

There's no time limit on matches, so conversations can pick up whenever both people are ready. If it's been a while, Bea can suggest a fresh icebreaker to restart things.

Read receipts and typing indicators are supported in active conversations so you can see when your match has seen your message, powered by our realtime messaging system.

The $4 is a one-time identity verification fee, processed securely through Stripe. It's what unlocks your ability to connect and message on BeyondSwipe. It isn't a subscription and won't renew or charge you again.

Beyond the one-time verification fee, we offer optional premium plans that unlock features like unlimited messaging past the free first message and additional Connects. Availability and pricing are shown in the app's subscription screen.

If verification fails repeatedly due to a technical issue on our end, or you were charged in error, reach out to support@beyondswipe.app and we'll review it. Refunds aren't available simply for changing your mind after successful verification.

We use Stripe for all payments, which supports major credit and debit cards along with popular digital wallets like Apple Pay and Google Pay, depending on your device and region.

The $4 verification fee is a single one-time charge. Any premium subscription you opt into will clearly state its billing cycle before you confirm, and you can cancel anytime from your profile.

Go to your profile and tap Manage subscription, then choose cancel. You'll keep access to premium features until the end of your current billing period.

No, all payment processing and card storage is handled directly by Stripe using industry-standard encryption. BeyondSwipe never sees or stores your full card details.

This is usually due to insufficient funds, an expired card, or your bank blocking the transaction. Try a different payment method or contact your bank, then retry through the app.

Pricing may be adjusted slightly for local currency and regional payment processing costs, but the core $4 verification fee stays consistent in value across supported regions.

We store your profile information, photos, messages, and a verification token, never raw government ID data or biometric scans. Sensitive identity checks are handled entirely by Stripe Identity.

Open their profile or your conversation with them and select Block. Once blocked, they can no longer see your profile, message you, or appear in your Discover feed.

From their profile or a conversation, tap Report and choose a reason. Our moderation team reviews every report and can suspend or remove accounts that violate our community guidelines.

Every photo is automatically screened for inappropriate content before anything is published, suspected child sexual abuse material is reported to the authorities as required by law, and reported messages and profiles are reviewed by our moderation team.

No, we only show approximate distance between you and other users, never your precise address or live location.

We use PostHog for internal product analytics to improve the app, but we do not sell your personal data to third-party advertisers.

Trust your instincts. You can unmatch or block at any time, and we encourage meeting in public places for early dates. If something feels seriously wrong, report the user immediately so our team can investigate.

Reports involving safety concerns are prioritized and typically reviewed within 24 hours. Less urgent reports are still reviewed but may take slightly longer.

Yes, you can deactivate your visibility at any time from your profile page, and blocked users are permanently prevented from seeing your profile even if you reactivate.

Start by refreshing the page or force-closing and reopening the app, then check your internet connection. If it still won't load, try clearing your browser cache or reinstalling the PWA from your home screen.

Open BeyondSwipe in your mobile browser, then look for the 'Add to Home Screen' or install prompt. On iOS this is in the Share menu, on Android it's usually a banner or browser menu option. Once installed, it behaves like a native app icon on your home screen.

Make sure notifications are enabled both in your device settings for BeyondSwipe and inside the app's notification preferences. If you installed the PWA, notifications only work once the app has been added to your home screen.

Uploads go through automatic screening before publishing, which can add a short delay, especially on slower connections. Try uploading over Wi-Fi if it's consistently slow.

This is usually a temporary connectivity hiccup with our realtime service. Try closing and reopening the conversation, or refreshing the app, and it should reconnect automatically.

Yes, BeyondSwipe works in any modern desktop browser, though the experience is optimized mobile-first since that's how most people use dating apps.

This is usually caused by a stale cached version. Try a hard refresh, or uninstall and reinstall the PWA to pull the latest version.

This can happen if Stripe Identity is still processing your submission. Give it a minute and avoid closing the tab. If it's stuck for more than a few minutes, contact support@beyondswipe.app with your account email.

BeyondSwipe works best on the latest versions of Chrome, Safari, and Edge. Older or unsupported browsers may have limited functionality, especially for PWA installation.

Scroll to the bottom of your profile page and tap Delete account, then confirm. This permanently removes your profile, photos, and messages. This action can't be undone, so make sure it's what you want.

On your profile page, you can deactivate instead of deleting. This hides your profile from Discover and matching without erasing your data, so you can reactivate later and pick up where you left off.

Yes, email support@beyondswipe.app to change your email address. You'll need to verify ownership of both your old and new email to complete the change securely.

Your existing conversations remain intact, but you'll be hidden from Discover and unable to send or receive new messages until you reactivate.

Yes, deleting your account removes your verification token along with your profile data. If you sign up again later, you'll need to complete verification and pay the fee again.

Use the Forgot password link on the login page to reset your password. You'll receive an email with a secure link to set a new one.

No, account deletion is permanent and cannot be reversed. If you're unsure, we recommend deactivating instead so your data and matches are preserved.

No. Deleting your account cancels any active subscription automatically, so you will not be billed again. If cancellation cannot be completed for any reason, the deletion stops rather than leaving you paying for an account that no longer exists, and we will tell you so you can try again. You can still cancel on its own from Manage subscription if you want to keep your account and stop paying.

Every verified user gets a unique referral link on their profile page. Share it with friends, when 3 of your referrals complete identity verification, you earn $7 off per month for 2 months. The discount applies starting your next billing cycle. Free-tier users bank the reward until they subscribe.

The first 300 founding members get 50% off for three months: $7 a month instead of $14, then the regular price. It is invitation only, so it is not applied automatically. If you were invited, enter the code FOUNDING300 at checkout using the email address the invitation was sent to. Offers do not combine, so a subscription carries one discount at a time.

Go to your profile page and scroll to the Referrals section. You'll see your unique referral link with a Copy button and a Share button. You can share it via any messaging app, social media, or just copy and paste the link wherever you like.

No problem! Reach out to our support team at support@beyondswipe.app and we'll get back to you as soon as we can.

We'd love to hear it. Email support@beyondswipe.app with your idea, and our team reviews all feedback when planning future updates.

Check the footer of the app or our website for current social links. We share updates, tips, and safety reminders there as they become available.

For anything outside standard user support, including press or partnership inquiries, email support@beyondswipe.app and mention the nature of your inquiry so we can route it to the right team.