Help Centre

BeyondSwipe is a dating app that requires you to verify your real identity before you can connect with anyone. That makes catfish, bots and fake photos far harder than on a platform anyone can join for free.

Download the app or open it in your browser, sign up with your email or phone number, and follow the prompts to build your profile. You'll add photos, write a short bio, and pick your interests before you can start discovering people.

You need to be 18 or older, and a photo ID issued in the United States or Canada: a passport, driver's license, state or provincial ID card, or residence permit. It is the document that has to be issued in the US or Canada, not you. A permanent resident verifies fine on a provincial licence or a PR card.

You can browse and set up your profile first, but you'll need to complete the $4 identity verification before you can connect with other users or send messages. It's a one-time step that unlocks the whole app.

The $4 fee covers the cost of running secure identity checks and keeps out bots and low-effort fake accounts. It's not a subscription. It's a one-time payment tied to proving you're a real person.

Yes, after the one-time $4 verification, the core app is free. Free tier members get 10 Connect actions a day, 3 open matches at a time, and 5 messages in each match.

Every profile you see has already been through identity verification, so you know you're talking to a real person. We also use compatibility scoring and taxonomy-based interests to surface people you're actually likely to click with, rather than an endless swipe feed.

Yes. BeyondSwipe is a Progressive Web App, so you can use it directly in your mobile browser and optionally install it to your home screen for an app-like experience, without needing an app store.

Most people are fully set up (profile, photos, interests, and verification) in under 10 minutes. Verification itself usually takes just a minute or two once you submit your ID.

Bea is BeyondSwipe's mascot. She guides you through onboarding and pops up with tips as you use the app.

We use Didit, a specialist identity verification provider, to confirm you're a real person using a government-issued ID and a quick selfie check. Your ID photos and biometric data never reach BeyondSwipe's servers. We send Didit the date of birth you entered so it can compare it exactly with the date printed on your document. We use the extracted date only to confirm you are 18 or older and that the dates match, then immediately discard it. We retain the date you entered, not the date extracted from your ID.

It covers the secure ID check and helps keep the community free of bots and fake accounts. It is charged once per account and includes up to three completed verification submissions. Interrupted sessions and provider errors do not count.

No. Your government ID and biometric data are processed directly by Didit and never touch our servers. No image of your document or your face is ever returned to us. We retain the session reference, result and non-identifying warning codes needed to explain a refusal; we never retain the date extracted from your ID.

A passport, driver's license, state or provincial ID card, or residence permit, issued in the United States or Canada. Didit will guide you through scanning it and taking a matching selfie.

The app will explain the next step. A readable-document, capture-quality, or face-match failure can be retried without another charge while checks remain on your deposit. A date-of-birth mismatch lets you correct the date and retry for free. Underage and certain fraud or tampering outcomes are final.

No, verification is a one-time process tied to your account. You won't be asked to re-verify unless there's a security concern or you create a new account.

No. Other users only see a verified badge on your profile. They never see your ID, your legal name, or any of the underlying documents you submitted.

Since your verification token is tied to your account, our team can quickly confirm you're a genuine verified user without re-checking your documents. False reports don't affect your verified status.

Connecting and messaging are locked behind verification so that every conversation on BeyondSwipe happens between two confirmed real people. It's the core promise of the app.

Yes. Verification is run by Didit, an independent provider certified to SOC 2 Type 2 and ISO 27001, whose liveness check is independently tested to the iBeta Level 1 standard. BeyondSwipe never has access to the documents you submit, at any point.

You can upload multiple photos to your profile, enough to give a real sense of who you are. We recommend a mix of solo shots and photos that show your interests or personality.

Every photo, video intro and voice recording is automatically screened before it goes live. Photos and videos are checked for prohibited imagery, and voice recordings are transcribed so what is said can be checked. If something does not pass, you will be asked to record or upload a different one.

Yes, you can update your bio, swap photos, or reorder them any time from your profile editing screen. Changes go through the same automated screening before appearing publicly.

Instead of typing free-form hobbies, you pick your interests from a structured set of categories and tags. This makes it much easier for our matching system to find people who share real common ground with you.

Add as many as genuinely apply to you. The more thoughtful interests you select, the better your compatibility scores and matches will be. Avoid picking things just to look interesting; accuracy matters more than quantity.

Your photos and media are stored in encrypted cloud storage with Supabase, not on your device. Photos are uploaded through our servers. Videos and voice recordings are too large for that, so they upload directly, are screened, and are then copied to a location no member can write to. Either way, nothing reaches your profile without passing moderation first.

Not at the moment. Today the choice is to stay visible or to delete your account, and deletion is permanent. A way to pause a profile without deleting it is something we want to add. If the problem is one particular person, blocking them works straight away and works in both directions.

Yes, once you complete verification, a verified badge appears on your profile so other users know you're a confirmed real person.

Yes, drag to reorder your photos from the profile editing screen. Your first photo is the one shown on Discover cards, so pick your best one.

Photos are automatically screened before publishing. Repeated or serious violations can lead to account warnings or suspension, so please only upload appropriate images of yourself.

Discover shows you verified profiles based on your preferences, location, and compatibility score. Instead of an endless swipe feed, we prioritize showing you people you're more likely to genuinely connect with.

Connecting is how you express interest in someone on BeyondSwipe. If they connect back with you, it creates a match and opens up messaging.

Free tier members get 10 Connect actions per day, refreshed daily. This limit is enforced on our servers to keep the experience meaningful rather than encouraging mindless swiping.

You'll see a message letting you know your Connects have reset for the day, along with a timer for when they refresh. You can still browse Discover and message existing matches in the meantime.

It's a percentage shown on each profile that reflects how well your interests, preferences, and answers align with theirs. It's calculated using your taxonomy interests and profile data to help you prioritize who to connect with.

Yes, you can set preferences like age range and distance to narrow down who appears in your Discover feed. Verified status is required for every profile shown.

Yes, you can withdraw interest before they respond, and it won't count against your daily Connect limit for that day if done quickly. Once a match is formed, you'd use block or unmatch instead.

This can happen if you're in a lower-density area or have narrow preference filters set. Try widening your distance or age range, and check back as new verified users join daily.

Yes, Discover factors in your location and preferred distance range so you're mostly shown people realistically nearby, though you can adjust this in your settings.

A match happens when you and another user both use Connect on each other. Free tier members may open 3 match conversations. Further unopened matches appear blurred and locked until they subscribe to BeyondSwipe+; conversations they already opened remain available.

Yes. Free tier members get 5 messages in each match, so the first one and the next four cost nothing. After that the thread locks until you subscribe to BeyondSwipe+, which removes the limit.

Free tier members get 5 messages in each match. Once you have sent those, that thread locks. BeyondSwipe+ unlocks unlimited messaging in every conversation. This helps keep the platform sustainable and filters for genuinely interested users.

Yes, open the conversation or their profile and select unmatch. This immediately ends the conversation and removes them from your matches list.

Yes, if you've enabled notifications, you'll get a push alert for new matches and messages. You can manage notification preferences from your profile.

Not yet. Messages support text, and voice notes for BeyondSwipe+ members. Photo sharing is planned, and when it arrives every image will go through the same screening as profile photos.

There's no time limit on matches, so conversations can pick up whenever both people are ready.

Read receipts are a BeyondSwipe+ feature, so on the free tier you cannot see when your match has read your message. Typing indicators work for everyone in active conversations, powered by our realtime messaging system.

The $4 is a one-time identity verification deposit for one account, including up to three completed submissions. It unlocks your ability to connect and message after verification. It is not a subscription and will not renew.

Beyond the one-time verification fee, there is BeyondSwipe+, a monthly subscription. It unlocks unlimited Connects, unlimited messages, unlimited open matches, voice notes in chat, read receipts, and bringing back anyone you passed. The price is shown in the app's subscription screen and on the store's purchase sheet before you confirm.

The deposit is non-refundable once verification has begun, except where the law or app-store rules require otherwise. If you see a duplicate or erroneous charge, contact support@beyondswipe.app so we can investigate and direct you to the correct Apple or Google billing route.

Purchases are made through the App Store on iPhone and iPad, and through Google Play on Android. Whatever payment method is on your store account is what gets charged. We never take the payment ourselves and there is no card form anywhere in BeyondSwipe.

The $4 verification deposit is a single one-time charge and never renews. BeyondSwipe+ is a separate monthly subscription, and the store shows its price and billing cycle on its own purchase screen before you confirm. It renews until you cancel it, and you can cancel at any time.

Open your profile and tap Manage subscription. That opens the App Store or Google Play, whichever one is charging you, because a store subscription can only be cancelled from the store that sold it. Cancel there and you keep access until the end of the period you have already paid for.

No. Apple and Google take the payment on their own screens and never pass us your card or billing details. We are told that a purchase happened and nothing more, so there is nothing for us to store.

Payment problems are handled by the store rather than by us, because the store is what took the payment. The usual causes are an expired or declined payment method on your Apple or Google account, or a restriction on the account itself. Update the payment method in your store settings, then try again in the app.

BeyondSwipe is available in the United States and Canada, and the numbers are the same in both. The verification deposit is $4 either way, and BeyondSwipe+ costs the same number in both countries. Prices are set deliberately in each country rather than converted, so a member in Canada is charged in Canadian dollars at the same number rather than a conversion that moves with the exchange rate. The exact amount always appears on the store's purchase screen before you confirm.

We store your profile information, photos, messages, and a verification token, never raw government ID data or biometric scans. Sensitive identity checks are handled entirely by Didit.

Open their profile or your conversation with them and select Block. Once blocked, they can no longer see your profile, message you, or appear in your Discover feed.

From their profile or a conversation, tap Report and choose a reason. Our moderation team reviews every report and can suspend or remove accounts that violate our community guidelines.

Every photo is automatically screened for inappropriate content before anything is published, suspected child sexual abuse material is reported to the authorities as required by law, and reported messages and profiles are reviewed by our moderation team.

No, we only show approximate distance between you and other users, never your precise address or live location.

We use PostHog for internal product analytics to improve the app, but we do not sell your personal data to third-party advertisers.

Trust your instincts. You can unmatch or block at any time, and we encourage meeting in public places for early dates. If something feels seriously wrong, report the user immediately so our team can investigate.

Reports involving safety concerns are prioritized and typically reviewed within 24 hours. Less urgent reports are still reviewed but may take slightly longer.

Discover only shows you to verified members in your city whose preferences match yours and whose profiles match your preferences. Anyone you block is permanently prevented from seeing your profile, and blocking applies in both directions. There is no way to hide your profile from everyone at once yet.

Start by refreshing the page or force-closing and reopening the app, then check your internet connection. If it still won't load, try clearing your browser cache or reinstalling the PWA from your home screen.

Open BeyondSwipe in your mobile browser, then look for the 'Add to Home Screen' or install prompt. On iOS this is in the Share menu, on Android it's usually a banner or browser menu option. Once installed, it behaves like a native app icon on your home screen.

Make sure notifications are enabled both in your device settings for BeyondSwipe and inside the app's notification preferences. If you installed the PWA, notifications only work once the app has been added to your home screen.

Uploads go through automatic screening before publishing, which can add a short delay, especially on slower connections. Try uploading over Wi-Fi if it's consistently slow.

This is usually a temporary connectivity hiccup with our realtime service. Try closing and reopening the conversation, or refreshing the app, and it should reconnect automatically.

Yes, BeyondSwipe works in any modern desktop browser, though the experience is optimized mobile-first since that's how most people use dating apps.

This is usually caused by a stale cached version. Try a hard refresh, or uninstall and reinstall the PWA to pull the latest version.

Usually it is still processing your submission. If a person needs to look at your document it takes longer, and you can close the app and come back without losing your place. If nothing has changed after a few hours, contact support@beyondswipe.app with your account email.

BeyondSwipe works best on the latest versions of Chrome, Safari, and Edge. Older or unsupported browsers may have limited functionality, especially for PWA installation.

Scroll to the bottom of your profile page and tap Delete account, then confirm. This permanently removes your profile, photos, and messages. This action can't be undone, so make sure it's what you want.

There is no deactivate option at the moment, and we would rather say so than describe one that does not exist. Deleting your account is permanent, so it is not a way to take a break. If you want to stop hearing from one particular person, block them instead.

Yes, email support@beyondswipe.app to change your email address. You'll need to verify ownership of both your old and new email to complete the change securely.

Yes, deleting your account removes your verification token along with your profile data. If you sign up again later, you'll need to complete verification and pay the fee again.

Use the Forgot password link on the login page to reset your password. You'll receive an email with a secure link to set a new one.

No. Account deletion is permanent and cannot be reversed. Your profile, photos, messages and verification are removed, and signing up again means verifying and paying the deposit again.

Yes. Deleting your account does not cancel your subscription. BeyondSwipe+ is billed by the App Store or Google Play, not by us, and only you can stop it from your own store settings. Cancel first from your profile, using Manage subscription, which opens whichever store is charging you. Then come back and delete. If you delete without cancelling, the store keeps charging you and you no longer have an account to cancel from.

There is no referral program. BeyondSwipe does not have referral links or referral rewards.

When a subscription offer is running, it is applied automatically through the App Store or Google Play, and the discounted price is shown on the purchase sheet before you pay. There are no discount codes to enter anywhere in BeyondSwipe, and offers do not combine, so a subscription carries one discount at a time.

There is no referral link to share. The referral program has been removed, so there is no Referrals section on your profile.

No problem! Reach out to our support team at support@beyondswipe.app and we'll get back to you as soon as we can.

We'd love to hear it. Email support@beyondswipe.app with your idea, and our team reviews all feedback when planning future updates.

Check the footer of the app or our website for current social links. We share updates, tips, and safety reminders there as they become available.

For anything outside standard user support, including press or partnership inquiries, email support@beyondswipe.app and mention the nature of your inquiry so we can route it to the right team.